FAQS

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Shopping Information
Below are some of are common questions about orders
Orders are processed within 1–3 business days.
Once shipped, delivery usually takes 3–7 business days, depending on your location.
Once your order is dispatched, you’ll receive a tracking link via SMS or email to monitor delivery status in real time.
Yes, we ship pan-India. International shipping is not available at the moment.
Shipping charges (if applicable) are shown clearly at checkout before you make payment.
We may offer free shipping during special promotions.
Orders can only be cancelled before dispatch. Once shipped, cancellations are not possible.
    We currently do not accept returns unless:
  • The item is damaged
  • You received the wrong product
    • You must contact us within 48 hours of delivery with photos or videos as proof.
Approved refunds are processed within 5–7 business days and credited to your original payment method.
    Please email us within 48 hours of delivery with:
  • Your order number
  • Clear images/videos of the product
    • Our team will review and assist you quickly.
We try our best to display accurate images. However, slight variations in color may occur due to lighting or screen settings.
    Jewellery care depends on usage and storage. To maintain shine:
  • Avoid water, perfumes, and harsh chemicals
  • Store in a dry place
    • Proper care increases product life.
    We accept:
  • UPI
  • Debit/Credit Cards
  • net banking
  • other secure online payment options
    • All payments are processed through secure gateways.
    For any queries, reach out to us at:
  • 📧 support@nuiindia.com
    • We typically respond within 24–48 hours.